Pro Tip: Recurly.js and Account Codes

By default, when a new subscription is submitted through the Recurly.js buildSubscriptionForm, the e-mail address will be used as the account_code for the newly created account. Many merchants would prefer to use their own account_code, perhaps matching their own internal code for that customer. That way when using the API...

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Pro Tip: Switching Your Payment Gateway

With so many different payment gateway options out there, it’s not at all uncommon for merchants to switch from one gateway to another. We get questions all the time about how to switch payment gateways and, more importantly, how switching gateways will impact a merchants' billing. The short answer is...

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Pro Tip: Pause Subscription Billing

From time to time your customers may ask that their subscription billing be paused while they go on vacation, use up their current product, or just want to hold off on receiving their next service. Luckily, Recurly makes it easy to do this! To postpone...

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Pro Tip: How To Handle Declined Transactions

Declined transactions are easily one of the most common topics that come up in Recurly Support, and for good reason. At first glance it’s not always easy to figure out why a transaction was declined, or what the next steps are to resolve the transaction (if any). Here are a...

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Pro Tip: Customizing Your Emails with Boolean

A common question we get here at Recurly Support is how to customize email content based on a specific customer. Recurly’s emails are global in the sense that there’s no way to fully customize your emails on a per-user basis; by default, the same language/content will be sent to all...

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Introducing Iconography

As you may have noticed, some changes have been happening to recurly.com. Over the past 6 months we have been working to give our website a much-needed refresh. We started with the home page, which served as a jumping-off point to begin introducing a new design and structure to our...

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Pro-Tip: Set Your Time Zone

Your Recurly account can be set to display all dates in your local time zone, but there may be times you want to change this configuration. For example, some merchants like to work in UTC when comparing data with their local systems (Please note that push notifications will always display...

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Pro Tip: Accept PayPal Payments

Merchants today can use PayPal as a payment gateway, collecting credit card payments from their customers. But did you know that using Recurly.js or the Recurly Hosted Payment Pages, you can also allow your customers to checkout using PayPal? To process PayPal payments,...

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Pro Tip: Void vs. Refund

One of the common questions we hear in Recurly support is "When should I void a transaction and when should I refund it?" Because Recurly strives to keep billing simplified, you need not worry - Recurly will automatically handle the transaction in the most appropriate manner. But for those of...

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The UX of Customer Support

Though my coworkers at Recurly have probably begun to tire of hearing me say it, my mantra of late is “Everything is UX.” It’s a simple phrase, but it encompasses a great deal. Simply put, it’s important to remember that every interaction someone has with your product or brand is...

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