Keep the relationship in play by offering flexible cancellation alternatives.
Put the brakes on voluntary churn by offering pause instead. Avoid losing valuable customers by allowing them to pause their subscriptions on demand.
Best-in-class dunning and an effective means to ensure successful payments on every invoice are critical capabilities. Recurly is an invaluable tool for us in these efforts, providing key information and tools to our sales team.Read case study
Offering a subscription pause is an effective way to retain subscribers who might otherwise cancel.
Pausing a subscription means the billing and other services are stopped for a limited time.
On Recurly, subscription billing restarts automatically when the specified number of billing cycles has passed.
On Recurly, you specify the pause start date and the number of billing cycles to skip.
The most significant advantage is that you will retain a subscriber who otherwise might cancel. The option demonstrates your commitment to customer service, and you can continue to market to the subscriber, possibly winning them back to an active status.