Put the brakes on voluntary churn by offering pause instead. Avoid losing valuable customers by allowing them to pause their subscriptions on demand.
Each of Recurly's decline management features alone would have taken us significant time and resources to develop and optimize. By using Recurly for subscription management, these capabilities are included with near-zero work on our side.Read case study
Offering a subscription pause is an effective way to retain subscribers who might otherwise cancel.
Pausing a subscription means the billing and other services are stopped for a limited time.
On Recurly, subscription billing restarts automatically when the specified number of billing cycles has passed.
On Recurly, you specify the pause start date and the number of billing cycles to skip.
The most significant advantage is that you will retain a subscriber who otherwise might cancel. The option demonstrates your commitment to customer service, and you can continue to market to the subscriber, possibly winning them back to an active status.