Churn Management

Account updater

Automatically updates your customers’ credit cards to help recurring transactions process successfully.

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Smart technology and machine learning combine to maximize your revenue

Put the brakes on failed payments

Keep your subscribers’ services flowing uninterrupted while maximizing every dollar in your revenue stream.

Confirm information is up to date

Avoid failed transactions by confirming card information is updated automatically by renewal time.

Collect your payments

Rather than failing the transaction and sending the subscriber into dunning, Recurly minimizes issues and makes sure your payment is received.

Shrink churn and maximize recurring revenue

Before custom retries and dunning come into play, Recurly’s account updater prevents transactions from failing by confirming subscriber payment information is up to date.

  • Checks for updates before renewals
  • Writes updated information into subscription records
  • Works with account updater programs managed by leading credit card providers

Credit card support

Enjoy our account updater functionality for Mastercard®, Visa®, Discover®, and American Express® card refresher. Card updates are also supported in Europe.

American Express® card refresher

You gain connectivity to American Express® account updater, known as card refresher, even if your gateway doesn’t support the service.

Ongoing monitoring

We offer ongoing monitoring, plus a check prior to subscription renewals. If a renewal is declined, we’ll check again.

Don't bother with manual monitoring

Save time and resources by allowing our updater technology to do the heavy lift of keeping accounts up to date.

You can exclude an account's billing information

Elect to exclude an account’s billing information from the account updater service in situations where billing information shouldn’t be updated.

Tailor Brands

Each of Recurly's decline management features alone would have taken us significant time and resources to develop and optimize. By using Recurly for subscription management, these capabilities are included with near-zero work on our side.

Maayan Kotler— Vice President of Marketing
Tailor Brands

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Frequently asked questions

What is involuntary churn?

Involuntary churn refers to customer churn due to payment failures as the result of things like outdated information. Naturally, merchants want to reduce their churn rates to improve revenues.

What is an account updater?

Recurly’s Account Updater service monitors your customers’ Mastercard®, Visa®, Discover®, and American Express credit cards for changes, making updates in Recurly’s records whenever necessary. Account Updater is critical to minimizing loss in revenue due to avoidable failed payments.

When does the Account Updater check for updates?

Recurly’s Account Updater checks for credit card account updates before a subscription renewal and when a re-subscribe signup results in a hard decline.

How does the Account Updater work?

Recurly’s Account Updater works with the Account Updater programs for Mastercard®, Visa® and Discover® credit cards. Participation is first determined by the customer’s card issuing bank who provides account change events to Mastercard®, Visa® and Discover®.

Make subscriptions your competitive advantage

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