When a recurring credit card payment fails, our intelligent retry technology uses machine learning to schedule a transaction retry attempt at a time when it is more likely to succeed.
Each of Recurly's decline management features alone would have taken us significant time and resources to develop and optimize. By using Recurly for subscription management, these capabilities are included with near-zero work on our side.Read case study
When a recurring credit card payment fails, Recurly’s intelligent retry functionality uses machine learning to schedule a transaction retry attempt at a time when it is more likely to succeed. 55.4% of Recurly merchants decreased their overall churn rates last year using our retry features.
Intelligent retries work automatically, behind the scenes to recapture lost revenue by strategically determining how and when to retry the payment method.
Recurly’s intelligent retries use machine learning based on hundreds of millions of data points to automate the process.
The frequency varies by the nature of the decline. The transaction retry attempts on an invoice will stop after seven transaction declines from the payment gateway, 20 total transaction attempts (including gateway unavailability), or 60 total days since the invoice creation date.