Rethink your approach to churn reduction with intelligent retry technologies.
When a recurring credit card payment fails, our intelligent retry technology uses machine learning to schedule a transaction retry attempt at a time when it is more likely to succeed.
Best-in-class dunning and an effective means to ensure successful payments on every invoice are critical capabilities. Recurly is an invaluable tool for us in these efforts, providing key information and tools to our sales team.Read case study
When a recurring credit card payment fails, Recurly’s intelligent retry functionality uses machine learning to schedule a transaction retry attempt at a time when it is more likely to succeed. 55.4% of Recurly merchants decreased their overall churn rates last year using our retry features.
Intelligent retries work automatically, behind the scenes to recapture lost revenue by strategically determining how and when to retry the payment method.
Recurly’s intelligent retries use machine learning based on hundreds of millions of data points to automate the process.
The frequency varies by the nature of the decline. The transaction retry attempts on an invoice will stop after seven transaction declines from the payment gateway, 20 total transaction attempts (including gateway unavailability), or 60 total days since the invoice creation date.
Churn refers to the number of subscribers that stop paying for your product of service within a given period of time. Naturally, merchants want to reduce their churn rates to improve revenues. Discover tips for analyzing churn and review industry average churn rates.