Automate an effective dunning strategy that works behind the scenes to recover more revenue—an industry-leading 25% to be precise.
Each of Recurly's decline management features alone would have taken us significant time and resources to develop and optimize. By using Recurly for subscription management, these capabilities are included with near-zero work on our side.Read case study
Dunning campaigns enable the process of communicating with customers to ensure the collection of accounts receivable, typically once the receivables are overdue.
Dunning begins when an invoice has failed its initial payment attempt for automatic invoices (e.g., credit card, ACH, direct debit) or when net terms pass for manual invoices (e.g., check, wire).
Yes, you can change the failed payment email intervals, number of email attempts, which email to send, and desired end-result for a subscription and invoice when payment is not successfully collected.
Recurly’s automated dunning campaigns are highly effective. Recurly recovered $214 million in revenue from dunning emails alone in 2022.
Timeliness, persistence, consistency, and personalization all influence the effectiveness of a dunning campaign. Recurly automates the process to make it simple.