Credit Card Declines: Time of day is critical

DID YOU KNOW? Credit card decline rates increase 44% to 55% every day during the 'Wee Hours' of the morning? In the world of payment processing, there is a very predictable pattern of 'galloping' transaction volume throughout the day. This pattern of transaction volume also comes with a very predictable pattern...

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Do I Need SSL since Recurly is PCI compliant?

We are often asked whether or not merchants need SSL, given the the fact that Recurly is already PCI compliant. The short answer is Yes. Any website handling credit card information should always use SSL in conjunction with Recurly’s PCI compliant checkout forms to best ensure customer data is encrypted...

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Pro Tip: Navigate Between Multiple Recurly Sites

Whether you have multiple products using Recurly, or have a production, sandbox, developer, and QA site, Recurly makes it simple to navigate between each site with just one set of credentials. To access a Recurly site from a specific account, just follow these steps: Access your...

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Pro Tip: Subscription Renewal Dates with Recurly.js

When creating a subscription, Recurly will default to starting that subscription immediately. Sometimes you want to have the option to give a particular customer a different trial length, a future start date, or charge them a prorated fee for the remainder of the period and have them renew on a...

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Pro Tip: Recurly.js and Account Codes

By default, when a new subscription is submitted through the Recurly.js buildSubscriptionForm, the e-mail address will be used as the account_code for the newly created account. Many merchants would prefer to use their own account_code, perhaps matching their own internal code for that customer. That way when using the API...

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Pro Tip: Switching Your Payment Gateway

With so many different payment gateway options out there, it’s not at all uncommon for merchants to switch from one gateway to another. We get questions all the time about how to switch payment gateways and, more importantly, how switching gateways will impact a merchants' billing. The short answer is...

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Pro Tip: Pause Subscription Billing

From time to time your customers may ask that their subscription billing be paused while they go on vacation, use up their current product, or just want to hold off on receiving their next service. Luckily, Recurly makes it easy to do this! To postpone...

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Pro Tip: How To Handle Declined Transactions

Declined transactions are easily one of the most common topics that come up in Recurly Support, and for good reason. At first glance it’s not always easy to figure out why a transaction was declined, or what the next steps are to resolve the transaction (if any). Here are a...

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Pro Tip: Customizing Your Emails with Boolean

A common question we get here at Recurly Support is how to customize email content based on a specific customer. Recurly’s emails are global in the sense that there’s no way to fully customize your emails on a per-user basis; by default, the same language/content will be sent to all...

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Introducing Iconography

As you may have noticed, some changes have been happening to recurly.com. Over the past 6 months we have been working to give our website a much-needed refresh. We started with the home page, which served as a jumping-off point to begin introducing a new design and structure to our...

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