Recurly exhibited at the Game Developer Conference this year in San Francisco. It was a new experience for us, but we were definitely energized by the game developer community and learned quite a bit about the unique billing challenges faced by game development studios. We...
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In case you hadn't noticed yet, this year's holiday shopping season just took a definitive turn towards an 'extended dance version' of Cyber Monday. Cyber Monday appears to have just become the '12 Days of Commerce' right under our noses. Clearly, the word is out that the battleground for e-commerce...
We’ve made a big investment in the future of Recurly. Recurly is closing out the year having made a tremendous amount of progress. Not all progress has been evident externally, as our entire Engineering organization has been focused on making critical changes to our application architecture and preparing for our...
Over the past few weeks, we’ve had dozens of conversations with our customers regarding our hardware outage. We want to make to every attempt to be honest and transparent about the various problems that coalesced into an incident on Labor Day that resulted in our inability to decrypt some stored...
At approximately 3:30 a.m. (PDT) we experienced an intermittent hardware failure, which prevented some transactions from processing. Our team was alerted and mobilized quickly. We had both failover and extra replacement boxes on hand. Working with our vendor we were able to restore the service and re-rack several replacement boxes....
Over the past two years, Recurly has developed a unique approach to solving one of the nastiest challenges confronted by ALL businesses with recurring subscription models. Credit card errors and declines. Credit card errors drive subscriber churn All subscription based businesses experience unwanted credit card errors. We typically see between 5% and 15% of...
Tracking the activity of a customer's account is a critical feature for your customer support staff - and it's now available through your Recurly admin console! Inside your customer's account you'll now see an Activities view displaying the who, what, when, and why of all account activity (starting mid-December 2011)....
Recurly has been providing subscription billing for businesses since early 2010. We now power recurring billing for over 825 companies worldwide, and we've learned a few important things along the way. Here is a quick recap of some important insights for your business. Recurring billing is more than just managing...
Push notifications are great alerts for Recurly changes. Whenever an account is modified your push notification listener will be notified and a quick API query can be used to verify the contents of a push notification for action. Many Recurly merchants use push notifications to de-provision accounts with declined payments,...
Today, we're proud to announce that Recurly raised $6 Million in a Series A round of investment to grow our company well into the future. We'd like to thank our new investors from BV Capital for sharing our enthusiasm for our business. In addition to BV Capital, our existing investors:...