The Recurly Advantage

When evaluating subscription billing systems, the comparison is not always 'apples to apples'. Our merchants benefit from several structural advantages that work behind the scenes to continuously keep your transactions healthy and minimize unnecessary subscriber churn. Error Code Fidelity The error handling for most subscription billing services is pretty basic:...

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How To Reduce Customer Churn With Better Payment Processing

Q: Who in your company is responsible for customer churn? If you had to pause and ponder the answer, or if you felt that it was everybody’s responsibility…then you’re not alone. When I was with eBay, it was far easier for marketing teams...

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Guide to choosing a subscription billing provider

Subscription billing models come in a variety of different flavors and apply to many different categories of businesses. However, there are a few common factors that must be considered when selecting the best vendor to handle billing on behalf of your business. Step One: Define your own billing requirements –...

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Recurly 'Startup Offer' expiring in two weeks

We periodically run promotional offers to help encourage our customers to sign up and take advantage of a special pricing. Our 'Startup Offer' has been running for several months, and we just announced via an email that it will be coming to a close in two weeks, on April 4th,...

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Multiple Payment Gateway Support

I am very excited to announce the release of our latest feature: Multiple Gateway Support. Enabling more than one payment gateway on your Recurly account lets our merchants, large and small, intelligently route the transaction to the appropriate gateway based on the following criteria: payment type, currency, credit card type,...

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Must Attend Event for Subscription-Based Businesses

If your company is currently feeling the pain of your current billing infrastructure feeling more like a 'problem' than a 'solution', then you need to attend: 'Subscription Billing - Primer and Pitfalls'. Cambridge, Boston: Wednesday, 2/16 at 7p.m. RSVP HERE New York City: Thursday, 2/17 7p.m. RSVP HERE Polaris Venture Partners +...

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Promote Subscriptions with Coupons and Discounts

Recurly now provides full support for promotions using coupons and discounts. Our simple interface supports percentage and dollar amount discounts on either a recurring or one-time basis, giving your business the flexibility to support multiple promotional scenarios. After speaking with our customers, we also included other features into our Coupon...

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Internationalized Hosted Pages

Recurly's merchants are located on four different continents, and our merchants' customers cover the globe. So we're excited to announce our internationalized hosted payment pages. Our hosted pages are now available in English, French, Spanish, German, Dutch, Hindi, Chinese, Japanese, Russian, and Portuguese -- a total of 10 languages. Within the...

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Recurly Connects With MailChimp for Email Marketing Newsletters

Recurly's mission is to streamline the mechanics of your subscription business so that you can focus on building compelling products and services. Keeping your customers up-to-date on the latest developments in your business returns better retention rates and higher customer value over time. Recurly's new MailChimp integration automatically updates your...

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Common Credit Card Decline Categories

There are many reasons why a credit card will fail. Handling more error types means better customer facing error messaging and improved card handling. Imagine the difference between telling a customer "your credit card was declined, check the number and try again" versus "your credit card is perfectly valid, but...

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