Subscriber Retention and Understanding Involuntary vs. Voluntary Churn

The Importance of Churn Every e-commerce site should be aware of the importance of churn, and how devastating it can be on a business. Measuring and reducing churn is paramount to successfully scaling your company. While reducing churn is easier said than done, there are standard measures you can take...

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Hosted Payment Page Upgrades

At Recurly, we're always working behind the scenes to provide a better user experience for our merchants. Sometimes that comes in the form of a new product or feature release and other times, it comes in the form of a bug fix or an improvement to an existing product or feature....

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Managing Subscriber Churn During The Downturn

The disruptive force of the COVID-19 pandemic generated 17 million U.S. unemployment claims by mid-April, with the unemployment rate hovering near 15 percent — the highest since WWII. Record-setting workforce displacement and sluggish government response has left tens of millions of people virtually without funds and having to decide between...

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Brand Design in the World of Fintech

As designers, we are in charge of our brand's first impression and it’s our responsibility to build trust with our users through consistent brand experiences. This is especially important when designing for the Fintech space, given the sensitivity of the data with which we're entrusted. Many of our challenges as...

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How Gift Cards and Plans Can Help Acquire New Subscribers

In the past, we’ve shared how gift cards and plans can help you acquire new subscribers. Today, in the midst of COVID-19, gift cards and plans are as important as ever to help you acquire subscribers and retain the ones you already have. According to a report by NBC, one analyst...

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Hard Lessons Learned in the Land of the Free(mium)

Freemium has become a massively popular business model in SaaS in the last few years. While it can look like the secret ingredient to success for many businesses, it doesn’t work for everyone.  In this post, we’ll share how the team at Qwilr tried freemium, what happened, and what they...

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How Pausing & Postponing Subscriptions Can Retain Subscribers in Uncertain Times

COVID-19 has penetrated nearly every aspect of our lives and there is no precedence or template for how to respond to this ever-changing situation. Consumers are challenged with layoffs, shelter in place and quarantine orders, plus struggling with how to work from home while juggling the needs of their daily...

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Broaden Global Expansion with Increased Currency Support from Recurly

As businesses grow, moving beyond their home locale is often one of the milestones of expansion. Global expansion often requires a considerable amount of planning including research into regions and payment methods best suited for a business’s needs as well as evaluating and choosing the right partners to help them achieve...

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Recognizing the Contributions of Women at Recurly

International Women's Day (March 8) is a global day celebrating the social, economic, cultural, and political achievements of women. The theme for International Women's Day 2020 is #EachforEqual. According to the International Women’s Day website, “Individually, we're all responsible for our own thoughts and actions - all day, every day....

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Introducing API v3’s New PHP library

We’re excited to announce that as of today our API v3 PHP Client is now LIVE! Our API v3 went GA in October of 2019 and was immediately embraced by our user base. Now, significant chunks of our overall API traffic is migrating over to the new API v3, as currently...

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