Subscription Digest

We are thrilled to announce that Sumitha Nathan has joined Recurly as VP of Customer Enablement! Sumitha will be leading professional services engineering, enablement managers, and sales engineering reporting to our CTO, Tony Allen.  Sumitha Nathan, VP Customer Enablement Sumitha is a seasoned customer-centric...

Subscription merchants remain well-positioned for pandemic lockdown living, and 2020 subscription rates are a testament to that fact. As we head into 2021, subscription businesses now face the task of retaining COVID-era subscribers as people separate needs from wants in the aftermath. In PYMNTS’ Subscription Commerce Tracker®, done in...

Before we relegate 2020 to the past, I’d be remiss if I didn’t highlight one of the major economic trends we saw this year: an explosion in subscription commerce. This time last year, we accurately predicted that subscription commerce would continue to grow and evolve, but certainly none of...

Userlike, based in Cologne, Germany, offers professional live chat software to help its customers raise conversion rates, promote customer loyalty, reduce churn, and pinpoint areas for improvement.  Userlike wanted to maintain its lean business model, but at the same time, recognized the importance of partnering with a reliable subscription...

While our love for wine goes back thousands of years, today’s wineries and their clients need modern solutions. WineDirect is the grapevine connecting winemakers and consumers. The company provides an end-to-end solution for over 1,800 wineries worldwide, big and small, to sell wine directly to end consumers. This DTC business...

2020 has been quite the year, to say the least, and we can’t wait for it to finally come to a close. Before we collectively break out the bubbly, though, there’s one thing European merchants need to make sure they’ve taken care of: compliance with Strong Customer Authentication, or SCA,...

Spoiling man’s best friend just got a lot easier, all thanks to BARK’s decision to partner with Recurly. BARK, the dog enthusiasts responsible for BarkBox, are leading the pack in subscription business. And they’re doing so by opting for the best technology to optimize their recurring payments and plans...

The subscription race is rapidly accelerating, fueled by more and more players entering the subscription market. In an effort to scale growth, savvy subscription model businesses are looking to expand across borders in new regions, such as EMEA, LATAM, and APAC.  But global expansion brings with it a plethora of...

Recurly’s Item Catalog has come a long way since we introduced it in earlier this year. Just a few months later, we made it possible to sell add-on recurring items in addition to selling items in a one-off fashion, and a few months after that, we made...

Any subscription commerce brand knows that getting its plans and pricing just right is critically important. Because subscription business models rely on recurring, not just one-time, transactions, you need to price your product(s) or service(s) in a way that’s sustainable long-term for your business while also fair to your subscribers....