Payment Pitfalls - Part 1: When Refunds Go Bad

In this series, called Payment Pitfalls, we’re going to cover some of the most common mis-steps made by merchants that can get them into hot water with either their merchant acquiring bank, their customers and even the credit card associations themselves. The purpose of this series is to share some...

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Pro Tip: Provide a Partial Refund

Refunding transactions is easy with Recurly, but did you know a transaction can also be partially refunded? This is great for circumstances where a user has partially used up service, but needs a refund for time remaining. To issue a partial refund, a transaction...

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Influencing the Recurly Product Roadmap

As you’ve seen from our recent press and newsletters, Recurly is going through a significant growth period, both in terms of customers and internal employees. The product team is 5x this year what it was last year, which has allowed us to dive deep on some of the features we...

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A Glimpse into Card Processing

Having had experience in both traditional and alternative payments, I completely understand the sentiments around payment eco-systems being complex. In its basic parts, it comes down to a network of participants who communicate financial information across one another. The problem is that they don't all speak the same language and...

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My role as Recurly's Sr. Customer Success Manager is the sexiest yet!

Article contributed by Mary Rosberg, Recurly's new Sr. Customer Success Manager. “The sexiest thing in the entire world is being really smart. And being thoughtful. And being generous. Everything else is crap!” While Ashton Kucher isn't my favorite actor, I do love the above quote, delivered at high intensity to...

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Email customers when a subscription renews or trial ends.

We’re pleased to share that merchants can now email customers both subscription renewal and trial ending reminders. Just set it up and let Recurly automatically remind your customers. Turn on reminder emails Both renewal and trial ending email reminders can be activated on a per-subscription plan basis. Simply check the...

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Case Study: Candy Japan grows its subscription business with Recurly

It was a confluence of sorts. After spending two years in Tokyo as an exchange student, Bemmu Sepponen fell in love with the unique culture of Japan, which is both fashionable and eccentric. And he had always been intrigued by subscription-based services and their continuous revenue streams. Somehow, he wanted...

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Prioritizing UX: Redesigning Invoices for Simplicity

If you’ve been reading the Recurly blog lately, you know we’ve been rolling out some updates. Thanks, in part, to the growing design team at Recurly, we’ve updated the marketing website design as well as refreshed the subscription creation process flow. Most recently, with the introduction of manual payments, we rolled out...

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Introducing Invoicing

Recurly is excited to power even more of your daily billing activities. Introducing our invoicing feature. Until now, Recurly has focused on collecting payments primarily through credit card and PayPal transactions. Today we are excited to offer you tools to send traditional invoices to your customers, empowering you to customize...

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Recurly Product Update – What’s New?

We’ve heard from a number of our merchants that they’d like more visibility not only into what we have been working on at Recurly, but into what features have recently rolled out. We’ll use our blog to regularly update you on the larger features that become available to our merchants....

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