The UX of Customer Support

Though my coworkers at Recurly have probably begun to tire of hearing me say it, my mantra of late is “Everything is UX.” It’s a simple phrase, but it encompasses...

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Merchants We Love: BarkBox

At Recurly we love to check out our customer’s products and services for ourselves. One of the many services we’ve tried and LOVED is Barkbox. I know you are out there-...

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Pro Tip: Setting a "From" Email Name

One of the most common topics for support is email templates. In just a minute or two you can easily customize the "from email name" on all emails that Recurly...

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Payment Pitfalls - Part 1: When Refunds Go Bad

In this series, called Payment Pitfalls, we’re going to cover some of the most common mis-steps made by merchants that can get them into hot water with either their merchant...

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Pro Tip: Provide a Partial Refund

Refunding transactions is easy with Recurly, but did you know a transaction can also be partially refunded? This is great for circumstances where a user has partially used up service,...

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Influencing the Recurly Product Roadmap

As you’ve seen from our recent press and newsletters, Recurly is going through a significant growth period, both in terms of customers and internal employees. The product team is 5x...

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A Glimpse into Card Processing

Having had experience in both traditional and alternative payments, I completely understand the sentiments around payment eco-systems being complex. In its basic parts, it comes down to a network of...

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My role as Recurly's Sr. Customer Success Manager is the sexiest yet!

Article contributed by Mary Rosberg, Recurly's new Sr. Customer Success Manager. “The sexiest thing in the entire world is being really smart. And being thoughtful. And being generous. Everything else...

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Email customers when a subscription renews or trial ends.

We’re pleased to share that merchants can now email customers both subscription renewal and trial ending reminders. Just set it up and let Recurly automatically remind your customers. Turn on...

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Case Study: Candy Japan grows its subscription business with Recurly

It was a confluence of sorts. After spending two years in Tokyo as an exchange student, Bemmu Sepponen fell in love with the unique culture of Japan, which is both...

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