Andrew Chapello portrait photograph

Andrew Chapello

Lead Technical Product Manager, Recurly


Lead Technical Product Manager at Recurly.

Latest posts by Andrew Chapello

The Latest Trends in E-Commerce Subscriptions

Sales of physical products in e-commerce are experiencing sustained growth. According to industry-expert, Mary Meeker, the market has experienced double-digit growth each year since 2008.   Because of the intensely competitive nature of e-commerce, businesses seek any advantage that might give them an edge over their competition. For example, some businesses are...

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Efficient Billing for Subscription Shipping Fees

Subscription businesses selling physical goods fall into four main categories: subscription boxes with a curated selection of productssubscription boxes for replenishment of frequently used productsInternet of Things (IoT) subscriptions related to ‘smart’ devicessubscriptions that include both digital and physical goods, which is known as a  In the latter case, the...

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Deepen Subscriber Insights With Custom Fields

Modern business software contains a wealth of customer data and has provided for much greater operational efficiency. It’s also added to the difficulty of managing and integrating data across systems. Creating custom data fields can help mitigate this by connecting data across systems. Custom fields can also be used to...

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Subscription Summit Demonstrates the Staying Power of the Subscription Model

We’ve just returned from the third annual Subscription Summit, a meeting of the subscription box industry minds. Following are some observations that have stuck with us since the conference. The Power of Consumer Demand Consumer demand has driven businesses to innovate and deliver products and services in new ways, and...

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Increase Customer Retention and Expand Globally With New Multilingual Emails

Global marketing involves more than simply selling a product in other countries. You need to speak to subscribers in their preferred language and ensure that their experience signing up and paying for your subscription product or service is streamlined and optimized. Recurly is pleased to announce support for 11 different...

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How a Flexible Dunning Schedule Improves Transaction Success Rates

Subscriber churn is a key concern for subscription businesses. When subscribers leave, the business loses both current and future recurring revenue. Of course, some churn is “involuntary”—occurring as a result of a failed payment rather than a subscriber cancelling deliberately. This post describes how Recurly ensures that the dunning process...

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What Is Involuntary Churn & What You Can Do About It

One of the main challenges subscription businesses face is churn, which lowers the number of subscribers and monthly recurring revenue. The two types of churn are voluntary and involuntary, and because each is driven by entirely different things, as a subscription business, you need to take different steps to mitigate each type of...

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Recurly + Xero Integration for Improved Accuracy and Compliance

Any business that seeks to grow rapidly needs to have the right tools in place to support that growth. Subscription businesses in particular need an accounting solution that can handle the complexities of reporting on recurring revenue, one that can help speed their month-end close by automating key processes, creating...

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New and Improved Emails for Your Customers!

A crucial aspect of successful subscription billing involves being able to communicate with customers. Recurly sends several million emails every month on behalf of the many subscription businesses that depend on our platform, and we are constantly seeking ways to improve this function. After listening to great feedback, we’ve made...

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Ditch Those Spreadsheets and Improve Revenue Recognition

In the best of circumstances, financial reporting can be a complicated and sometimes difficult task. Accuracy is critical but not always easy to achieve. Subscription-based businesses face added challenges in accurately recognizing revenue. The business may have different billing models with different terms, have numerous customer upgrades and downgrades that need...

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Recurly's integration with QuickBooks Online Streamlines Accounting for Subscription Commerce

Technology has revolutionized many aspects of business, perhaps none more so than the accounting industry which has gained incredible efficiencies. New accounting software reduces workloads, increases productivity, and improves accuracy and access to real-time data. QuickBooks Online brings those advantages to the cloud, enabling businesses to benefit from transformative technology...

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Best Practices for API Integrations in Enterprise Systems

Application program interfaces—more commonly known as APIs—are increasingly important for building efficient business processes. This is because they allow developers to tailor systems to optimize business processes. They’re also a quantum leap from yesterday's enterprise software tools, which were built and delivered as-is and required endless customization to actually use...

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Best Practice Guidelines for Year-End Closing the Books

For consumers and retailers, the end of the year means holiday shopping, parties, eating too much, and sleeping too little. For another segment of the population, the end of the year heralds another less festive activity: closing the books. An organization’s year-end closing procedures, the accuracy of the results and...

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Recurly for QuickBooks Online: Streamline Your Accounting Process

In order to give our customers access to best-in-class applications in both subscription billing and accounting, Recurly has integrated with QuickBooks Online. Our integration will give you the ability to accelerate your month-end close process, automate your revenue accounting flow, and eliminate manual processes. The QuickBooks brand is synonymous with...

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New Automated Revenue Recognition Speeds Month-End Close

At Recurly, we’re dedicated to creating best-in-class subscription management tools for our customers. One aspect of subscription management that is particularly meaningful, and challenging, to our customers is ensuring that they are able to properly account for their subscription revenue and close the books quickly and accurately each month. We’re...

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Integration Best Practices for Enterprise SaaS Applications

Integrating critical systems is an effective way to extend the functionality of those systems, eliminate silos of data and improve data accuracy. Integrated systems also create efficiencies and provide a more complete view of processes and results, ultimately maximizing the value of IT investments. In order to ensure the best...

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Recurly’s NetSuite Integration Streamlines Accounting for Subscription Businesses

For subscription businesses, standard accounting processes related to recurring payments, such as recognizing revenue and compiling monthly financial reports, are less straightforward than those related to non-recurring payments. Recurly’s new integration with NetSuite can help simplify some of the complexity that subscription businesses face in terms of processing recurring or...

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