How to Improve Subscription Renewal Rates
Hyper-targeted ‘lifecycle marketing’ promotions are well worth the effort Monitoring your subscriber churn rate is a basic requirement for any subscription business....
Learning From Hulu's Subscription Cancellation Flow
After all of our postings on limiting customer churn, every subscription business must face the fact that your customers will choose to unsubscribe at some point. It happens. However, there...
February 19, 2015
Topics
Making Elasticsearch Work Better in Recurly
Recurly’s customers rely on our search functionality to find accounts, transactions, and other information so they can solve their customers' problems. By March of 2014, however, Recurly’s search functionality had...
Churn's True Cost
In our previous post, we described churn as an all-too-neutral term for what it really describes - losing customers, often quite quickly. Now, we take a look at what churn can...
The Real Meaning of "Churn"
“Customer retention rates ultimately determine whether your business is growing profitably or not.” - Dan Burkhart, Recurly CEO, November 2011 Here at Recurly, we do all we can to combat...
January 27, 2015
Topics
GHOST vulnerability (CVE-2015-0235) in popular Linux library glibc allows remote code execution
At Recurly we constantly monitor mailing lists, forums, IRC channels and many other places for vulnerabilities that may cause software we use as part of our platform to be insecure. We...
December 23, 2014
Understand Your EU Pricing Strategy & VAT Registration Options
The joy of taxes! Not only do you have to levy them, you have to report them. Merchants will be required to register for VAT in all EU countries where...
December 17, 2014
Navigate the New EU VAT Data Compliance Requirements
We’ve talked about the new EU VAT rate changes for digital services, which will now be based on the purchasing customer’s country. Where things become more complex for merchants is...
December 05, 2014
Topics
Revenue Recovery: What Has Recurly Recovered for Me Lately?
Recurly's revenue recovery functionality has always provided merchants with peace of mind in reducing credit card declines, expired cards and other issues related to collecting recurring invoices. Even so, merchants...
November 21, 2014
Custom Invoices...with just a few clicks
All cash flow begins with the invoice, and today Recurly is making it easier to get paid by providing merchants with the ability to include custom notes in customer invoices....
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