Subscription Digest

Though my coworkers at Recurly have probably begun to tire of hearing me say it, my mantra of late is “Everything is UX.” It’s a simple phrase, but it encompasses a great deal. Simply put, it’s important to remember that every interaction someone has with your product or brand is...

At Recurly we love to check out our customer’s products and services for ourselves. One of the many services we’ve tried and LOVED is Barkbox. I know you are out there- dog lovers who treat your pups like members of the family. They not only have beds, they have dishes and...

One of the most common topics for support is email templates. In just a minute or two you can easily customize the "from email name" on all emails that Recurly sends on your behalf. If you would prefer that your customer receive messages from...

In this series, called Payment Pitfalls, we’re going to cover some of the most common mis-steps made by merchants that can get them into hot water with either their merchant acquiring bank, their customers and even the credit card associations themselves. The purpose of this series is to share some...

Refunding transactions is easy with Recurly, but did you know a transaction can also be partially refunded? This is great for circumstances where a user has partially used up service, but needs a refund for time remaining. To issue a partial refund, a transaction...

As you’ve seen from our recent press and newsletters, Recurly is going through a significant growth period, both in terms of customers and internal employees. The product team is 5x this year what it was last year, which has allowed us to dive deep on some of the features we...

Having had experience in both traditional and alternative payments, I completely understand the sentiments around payment eco-systems being complex. In its basic parts, it comes down to a network of participants who communicate financial information across one another. The problem is that they don't all speak the same language and...

Article contributed by Mary Rosberg, Recurly's new Sr. Customer Success Manager. “The sexiest thing in the entire world is being really smart. And being thoughtful. And being generous. Everything else is crap!” While Ashton Kucher isn't my favorite actor, I do love the above quote, delivered at high intensity to...

We’re pleased to share that merchants can now email customers both subscription renewal and trial ending reminders. Just set it up and let Recurly automatically remind your customers. Turn on reminder emails Both renewal and trial ending email reminders can be activated on a per-subscription plan basis. Simply check the...

It was a confluence of sorts. After spending two years in Tokyo as an exchange student, Bemmu Sepponen fell in love with the unique culture of Japan, which is both fashionable and eccentric. And he had always been intrigued by subscription-based services and their continuous revenue streams. Somehow, he wanted...