Subscription Digest

If you're using one of Recurly's client libraries to interface with our API, you're probably concerned with keeping up to date with the latest and greatest functionality Recurly has to offer. Currently, Recurly supports clients for PHP, Ruby, Python, and .Net, all of which are hosted on GitHub. Let's take...

A few months ago, we discussed the methodology behind the revenue that Recurly recovers for you each month.  We heard from many of you who enthusiastically wanted to learn more about this valuable behind-the-scenes feature. Starting today, you'll now see your Recovered Revenue right in your monthly invoice to see just...

It’s never too early to begin planning for the busiest holiday shopping season of the year!  More important than ever, you need to ensure that your online retail website offers the best experience possible for your customers. Providing your customers with a trusted and convenient payment option is essential to...

In subscription billing, you get paid over time, not up front - so having a stable payment method is crucial. However, credit cards and debit cards, the leading payment methods for subscription billing, often suffer payment declines. Card declines cost you revenue and are a leading cause of customer churn....

Recurly software uses card updates and automatic retries to recover revenue without intervention by merchants or customers. Recurly recovers an average of 7% of your customer revenue with automatic card updates and automatic retries. If these efforts don’t pay off, the software starts to send dunning emails to your customer, on a schedule 

For many merchants, the #1 feature of Recurly software is the ability to recover revenue and stop churn that would otherwise be lost to credit card declines.  As I described in my previous post, Recurly software updates the card information that’s sent into the processor, in ways that prevent many...

Image courtesy Infosecurity magazine Recurly is working hard to help educate subscription billing companies about the Payment Card Industry Data Security Standard - PCI DSS. We issued a white paper about PCI DSS V3.0, a recent, comprehensive update to the standard. Now, right on its heels, PCI DSS...

Understanding the true cost of subscriber churn is one of the most critical KPIs any SaaS business can measure. Unfortunately, it is not always easy to identify the ‘true’ cost of churn because customers churn in different ways. Simple ‘Binary’ Churn Example In the simplest example, Company A charges $15...

As I described last week, Recurly generates outstanding amounts of recovered revenue for our merchant customers. Account Updater is a key part of this capability. Recurly added Account Updater last May. Over time, customer billing information you have on file might become outdated - cards are lost or stolen, or...

Churn is one of the most sensitive variables impacting the value of a subscription business. Your business is in a "drag race" with competitors to come out on top. How your churn rate differs from your competitors' can tell you a lot about the relative health of your business and...