Subscription businesses, like any other business, need to continually attract new customers—and of course, keep their existing customers happy. When businesses exceed all expectations, they may find themselves lauded in the trade press over these results, as AMC Theaters and Spotify were recently. AMC’s Stubs A-List movie ticket subscription service reported...
Updated November 2020 with new enforcement dates Is your business ready for PSD2? December 31, 2020 (September 14, 2021 in the UK only), the answer to this question will determine your ability to accept online payments in the European Economic Area (EEA). The new PSD2 regulation is an effort to...
In a previous blog, we talked about how Recurly’s machine learning models help recover recurring invoices which initially failed and had entered the dunning process. Today, we want to share some analysis on the recovery rate for such invoices. Knowing what recovery rates are typical for your business allows you...
Much of our previous content, such as our most recent PSD2 blog and our SCA Integration Guide, has focused on Customer Initiated Transactions (CITs), which occur when the customer is “in-session” or otherwise present during the transaction flow. In the subscription commerce world, CIT comes into play when someone first signs...
Sales of physical products in e-commerce are experiencing sustained growth. According to industry-expert, Mary Meeker, the market has experienced double-digit growth each year since 2008. Because of the intensely competitive nature of e-commerce, businesses seek any advantage that might give them an edge over their competition. For example, some businesses...
In a previous blog post, we outlined how Recurly uses machine learning in our Revenue Optimization Engine to predict transaction success and maximize your revenue. This unique Recurly technology is an example of how machine learning, if handled correctly, can be a powerful tool for preventing involuntary churn. At Recurly,...
The subscription e-commerce market has continued to grow exponentially year after year. To take advantage of the many benefits the subscription model offers, it’s important to understand current trends in terms of product offerings, growth beyond recurring revenue, and plan structures. The Recurly Research team set out to analyze these...
Updated November 2020 with new enforcement dates In this blog post, we’ll dive more deeply into the mechanics of 3-D Secure (3DS2) and Strong Customer Authorization (SCA), the two main—and related—requirements of the new PSD2 regulation. We’ll discuss the various parties and their interactions in order to provide higher-level context into...
SubSummit 2019 in New Orleans has just wrapped up, and the attendees from Recurly had a blast meeting with industry partners and prospective clients. Chief of Staff Emma Clark led a discussion on “Subscription Benchmarks,” and the team even found a little time to explore the Big Easy. Over the...
Did you know that 15% of online shoppers have signed up for one or more subscription services? Or that the subscription e-commerce market has grown by more than 100% every year over the past five years? In fact, this market generated more than $2.6 billion in sales recently, and 2019...
