Pause membership: A powerful retention tactic

Subscriptions are a top driver of loyalty and revenue growth for brands looking to grow. However, there comes a time when consumers may consider canceling their subscriptions. In fact, 31% of U.S. consumers say they plan to cancel some subscription services this year–after 46% canceled a subscription due to...

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Declined credit card: Meanings & solutions

“Declined,” “insufficient funds,” and “invalid card number” are some of the phrases subscription businesses fear most. For most ecommerce businesses the solution for a failed one-time transactions are easy to resolve when the purchasers simply uses another payment method to complete the transaction. However, an alternate payment card is generally...

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Subscriptions Weekly

Fall has arrived, and so have the retail holiday sales! This Subscriptions Weekly edition is all about Amazon, Target, Sephora, and P.F. Chang’s new offers in the U.S., plus Taiwan’s first iPhone subscription plan. And we dive deeper into the complexities of digital payments and how they’re shaping the future...

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Understanding involuntary churn vs. voluntary churn & how they affect subscriber retention

Measuring and reducing churn is paramount to grow faster, smarter, and stronger. Every subscription business should be aware of the importance of churn and how retention can become a competitive advantage for subscription businesses.  Getting smart about nurturing your customer base is a true competitive advantage for subscription businesses. To...

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Simplifying revenue recognition for companies with subscription and recurring revenue models

At Recurly, we know how to simplify the complex–we’ve been helping merchants scale while streamlining recurring revenue and subscription billing for over a decade. And now, we’re bringing that same focus to revenue recognition automation. We’re thrilled to announce the acquisition of LeapRev, a global revenue recognition and forecasting solution....

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Subscriptions Weekly

Subscriptions never stop, especially in the Digital Media and Entertainment industry. This week, Twitch has unveiled its new standard revenue share agreement, and Prime Video breaks a new prime-time audience record with Thursday Night Football. The New York Times continues to scale in subscription revenue, and Apple struggles to create...

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Subscriptions Weekly

This week, a lot is going on in the Digital Media and Entertainment subscription space. Warner Brothers, Spotify, and MoviePass have news to share about their subscriber growth and new offerings. Twitter is also rolling out some new features, and Amazon Prime raises prices in the UK for the first...

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How to calculate churn rate: A better formula

Any business owners serving regular, loyal customers can stand at their window and estimate their company’s financial health by watching their customers. The questions they might wonder are: How many customers keep coming back?What percentage of customers might not return?How much revenue is lost if the customer base shrinks in...

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Subscriptions Weekly

Welcome back to your favorite newsletter, Subscriptions Weekly. This week has been interesting for Disney+, which delighted its subscribers with promotions, discounts, and a presumed upcoming loyalty program.  In the world of payments, Android app developers in more countries can now opt to offer third-party payments on Google Play. Lastly,...

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September 2022 | Product launch summary

Our Recurly engineering team has been hard at work on two new product features that will keep you in compliance and in the know. Here’s what’s new this month.  Enhanced Mastercard payment notifications Going into effect on September 22, 2022, Mastercard has issued a new mandate that requires merchants to...

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