Pro Tip: Accept PayPal Payments
Merchants today can use PayPal as a payment gateway, collecting credit card payments from their customers. But did you know that using Recurly.js or the Recurly Hosted Payment Pages, you...
November 15, 2013
by
Rachel Quick
What’s the difference between void transactions and refunds?
In the dynamic world of subscriptions, managing payments effectively is key to customer satisfaction and financial success. Two terms that often come into play are void transactions and refunds. A...
The UX of Customer Support
Though my coworkers at Recurly have probably begun to tire of hearing me say it, my mantra of late is “Everything is UX.” It’s a simple phrase, but it encompasses...
Merchants We Love: BarkBox
At Recurly we love to check out our customer’s products and services for ourselves. One of the many services we’ve tried and LOVED is Barkbox. I know you are out there-...
Pro Tip: Setting a "From" Email Name
One of the most common topics for support is email templates. In just a minute or two you can easily customize the "from email name" on all emails that Recurly...
Payment Pitfalls - Part 1: When Refunds Go Bad
In this series, called Payment Pitfalls, we’re going to cover some of the most common mis-steps made by merchants that can get them into hot water with either their merchant...
October 04, 2013
by
Rachel Quick
Pro Tip: Provide a Partial Refund
Refunding transactions is easy with Recurly, but did you know a transaction can also be partially refunded? This is great for circumstances where a user has partially used up service,...
October 02, 2013
Topics
Influencing the Recurly Product Roadmap
As you’ve seen from our recent press and newsletters, Recurly is going through a significant growth period, both in terms of customers and internal employees. The product team is 5x...
September 24, 2013
A Glimpse into Card Processing
Having had experience in both traditional and alternative payments, I completely understand the sentiments around payment eco-systems being complex. In its basic parts, it comes down to a network of...
September 18, 2013
Topics
My role as Recurly's Sr. Customer Success Manager is the sexiest yet!
Article contributed by Mary Rosberg, Recurly's new Sr. Customer Success Manager. “The sexiest thing in the entire world is being really smart. And being thoughtful. And being generous. Everything else...
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