INTELLIGENT RETENTION
Engineered to boost customer lifetime value
Focus on running your business, not fighting subscriber churn. Recurly works in the background to minimize failed payments and increase revenue, giving you control over your future and finances.
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Don't settle for less with your recovery tactics
46%
reactivation after pause
$800M
recovered revenue in 2021
12 mo.
of added tenure,
on average
73%
of at-risk invoices
recovered, on average
Revenue recovery at its best
With 2,000+ reasons a card could fail, forecasting, managing, and reducing involuntary subscriber churn can prove complex and costly. Recurly's credit card vaulting and proprietary decline management techniques not only help you recover failed transactions, but also prevent them from failing in the first place.
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Revenue Optimization Engine
PREVENTION
Enough with the guessing—prevent payment declines proactively
RECOVERY
Machine learning and automation— recover more failed transactions
Subscription Renewal
PREVENTION
Enough with the guessing—prevent payment declines proactively
Account Updater
Get ahead of customer card changes. Recurly's built-in Account Updater, which works with Visa, Mastercard, Discover, and American Express, automatically updates any changes to customer card information.
Expired card management
Don’t let expired cards put your customers at risk of subscriber churn. Because Recurly vaults credit card information, we can use our proprietary logic to proactively manage expired cards ahead of a renewal, preventing the decline.
Renewal Attempt
RECOVERY
Machine learning and automation—recover more failed transactions
Intelligent retries
Say goodbye to “one-size-fits-all” approaches. Built on over a decade of subscription data, Recurly's intelligent retry solution analyzes billions of attributes and uses machine learning to create statistical models for retrying transactions. The result: a retry logic that's customized for each transaction.
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Dunning management
Mitigate subscriber churn and close your books faster with a streamlined approach to collections. Automate your subscriber notifications for card updates with a tailored dunning strategy.
Renewal Attempt
Recurly customers reduced involuntary subscriber churn to 1% with our decline management strategies. Is your business next?
Smart essentials
to retain more subscribers
With real-time visibility and built-in engagement tools, Recurly streamlines managing the entire subscriber lifecycle. Now you can respond to your customers’ needs better, strengthen relationships, and drive more subscriber loyalty.
Plan changes at your fingertips
Manage subscription changes with ease, including upgrades, downgrades, refunds, and service credits
Let your customers hit “pause”
Reduce cancellations with pause functionality that can be activated by the subscriber or the merchant.
Keep in touch, in a personalized way
Stay connected to your subscribers with customizable communications and robust Salesforce and Zendesk integration.
Renew better with Wallet
Let subscribers add multiple payment methods to their account and designate one as a fallback for renewals
46% of customers successfully reactivated their subscriptions after pausing
Subscriber intelligence to help you scale faster
Catalyze your business with data-driven decisions. Dive into subscriber lifetime value in granular detail, gauge the effectiveness of your dunning strategy, analyze factors causing subscriber churn, and much more. Take advantage of ready-to-use dashboards, automate exports to your data warehouses, or connect to your workflows through our API.
