About Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide.

“The Recurly for Support Zendesk integration was quick and easy to install. The best part is, no developer resources were required. As the program manager, I was able to follow the directions and had the integration installed in under 30 minutes.”
Maggie Mann, Program Manager of E-Commerce at Wyze

Zendesk and Recurly

Recurly is excited to provide our merchants with three integrations for Zendesk: Recurly for Zendesk Chat, Recurly for Zendesk Support, and Recurly for Zendesk Sell.

The first release enabled support agents to find details on a customer’s account and subscription information directly within their Zendesk interface.

The second release adds the ability to Pause, Cancel, and Refund subscriptions; also within the Zendesk interface. From speaking with many of our customers, we understand your support agents use both Recurly and Zendesk, and we are happy to help streamline your operations. These integrations are available on all Recurly plans (Core, Professional, Elite, and Enterprise).

The Recurly for Zendesk Sell integration is a read-only version of the integration. The ability to Pause, Cancel, and Refund is not available from Sell. A sales agent can click the View in Recurly button and be automatically taken to the users Recurly account. From there, upgrades, downgrades, and one time purchases can all be applied to the account.