Press Releases

Gen Z's Fickle Subscription Habits: A Double-Edged Sword for Subscription Services

SAN FRANCISCO – Aug. 29, 2023 – As streaming services and other subscription-based brands jostle for market space, new research highlights an unexpected challenge: the unpredictable subscription habits of Generation Z. Recurly, a leading subscription management and billing platform, today announced the release of its report, Boomers to Gen Z: A Guide to Subscriber Preferences, revealing the generational differences in consumer behavior from more than 6,500 subscribers in six countries.

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Consumers Expect Flexibility at Sign Up, Loyalty Incentives and Easy Personalization when it Comes to their Subscription Experiences

SAN FRANCISCO — June 21, 2023 — Recurly, a leading subscription management and billing platform, today announced the release of their report, State of Subscriptions: What Consumers Want, revealing the subscription experience preferences of more than 6,000 global respondents. The results identify the most effective tactics and incentives toward driving subscription behaviors—from acquisition to retention—while also quantifying consumer subscription spend and trends.

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Consumers demand ease of cancellation, loyalty incentives and personalisation from subscription services

LONDON, 21 JUNE 2023 - Recurly, a leading subscription management and billing platform, today announces the launch of its latest report State of Subscriptions: What Consumers Want, which explores consumer subscription spend and trends across key markets. The survey, carried out by global market research firm Censuswide, reveals the preferences of more than 6,000 respondents, including 1,016 UK respondents.

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Recurly Enhances Enterprise Capabilities for Subscription Businesses with Multiple Brands in Multiple Markets

SAN FRANCISCO — June 16, 2023 — Recurly, a leading subscription management and billing platform, today announced the availability of support for multiple business entities. This enterprise capability is made for subscription businesses looking to efficiently manage respective business units, removing complexity and automating invoicing and tax calculations to allow a single user interface (UI) across the business.

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Recurly can now support HIPAA-regulated subscription businesses

SAN FRANCISCO – May 24, 2023 – Recurly, a leading subscription management and billing platform, today announced it has taken the necessary steps to support functions that fall within the Health Insurance Portability and Accountability Act (HIPAA), which serves as the U.S. national standard for health information security and privacy.

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Subscription companies can now gain easy access to cross-platform subscription analytics

SAN FRANCISCO – April 25, 2023 – Recurly, a leading subscription management and billing platform, today announced the launch of app management within its platform. The new capability provides an easy connection to sync subscription data from Apple App Store and Google Play into Recurly, providing reliable cross-platform analytics. Further, it will allow customers to enhance key features like entitlements and revenue recognition to function across app stores and web.

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Recurly and Recuro Announce Partnership to Help Businesses Build Faster, Smarter Subscription Models

LONDON | SAN FRANCISCO, Calif., February 6, 2023 – Recurly, a leading subscription management and billing platform, and Recuro, a leading subscription business models consultancy, today announced their partnership to combine technology and professional services to meet the needs of high-growth subscription companies. The Recurly software platform, together with the consulting services offered by Recuro, will provide businesses the opportunity to leverage the best in technology and consulting to build and iterate high-growth subscription business models for faster time to value.

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Recurly releases its 2023 State of Subscriptions report

SAN FRANCISCO – January 24, 2023 – Recurly, Inc., a leading direct-to-consumer subscription management and recurring billing platform, today released its 2023 State of Subscriptions report, based on data from more than 2,200 Recurly merchants that support more than 55 million active monthly subscribers around the globe. Citing global benchmarks and best practices, the report provides insights for subscription business growth and expansion, with chapters on acquisition, subscriber growth, payment strategies, and churn, as well as this year’s trends.

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Recurly reveals that it recovered nearly $1B in subscription revenue for customers over course of 2022

SAN FRANCISCO – January 10, 2023 – Recurly, Inc., a leading direct-to-consumer subscription management and recurring billing platform, today announced that it successfully helped recover nearly $1 billion in revenue for its customers globally in 2022. This milestone represents a 21.9% year-over-year growth from 2021, during which Recurly recovered close to $800 million for customers, thanks to the platform’s churn management technology. With over 50 million active monthly subscribers, Recurly processes in excess of $1B in payments each month for leading brands like Sling, Twitch, BarkBox, FabFitFun, Paramount, Lucid and Sprout Social, further powering its machine-learning engine to identify opportunities to capture revenue and customers which would otherwise be lost. 

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