Inside Subscription Sessions: Combatting churn

On April 18, Subscription Sessions: Combatting churn gathered industry experts from leading brands like Alaska Airlines, FabFitFun, Roku, The Guardian, and Output to discuss trends, tactics, and real-world examples to drive retention, renewals, and upsells.  Watch the event on-demand now, or keep reading to get the highlight of each...

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Turning subscriber experiences into a competitive advantage in 2024

In a market where subscription services continue to gain popularity, offering personalized experiences can set your business apart from competitors–becoming a unique selling point that attracts and retains customers in a landscape where differentiation is crucial. Over the last year, once-familiar concepts like pricing, payments, and personalization have gained newfound...

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Automation & tech stack are indispensable for subscription growth in 2024

Subscription services continue to prevail, and the importance of automation and a flexible technological infrastructure cannot be overstated. As companies work to meet the evolving needs of their customers, the role of advanced technology becomes crucial to improve retention. From onboarding to customized billing, payment processing, and plan management, the...

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Unlocking growth: The power of customer retention in subscriptions

Consumer purchasing power is directly affected by economic conditions, and this, in turn, influences how subscription services are perceived and valued. Grappling with the challenges of acquiring new subscribers and changing consumer preferences, businesses are reconsidering the long-term benefits of customer retention tactics.  The era of personalization Today’s consumers are...

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2024 Trends and benchmarks for subscription businesses

The subscription model continues to experience major shifts in consumer behavior and expectations, where flexibility is not an option but a necessity–for both physical products and digital subscriptions. Additionally, as the global economy profoundly influences subscriber preferences, the key to sustainable growth lies in adapting to the latest trends in...

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4 ways to stop revenue leaks across the subscriber lifecycle

While your teams focus on optimizing the subscriber journey, you might be ignoring a crucial factor that is negatively impacting your business: subscription revenue leakage. Throughout the subscriber lifecycle, you may be using insufficient tools and error-prone processes that are causing you to unknowingly lose revenue, starting as early as...

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