One of the most common topics for support is email templates. In just a minute or two you can easily customize the "from email name" on all emails that Recurly sends on your behalf.

Email Settings screen

If you would prefer that your customer receive messages from your company’s name or department instead of billing@ or customerservice@ you can edit the FROM address for each template to include a name:

  1. First, select the email template and click Customize

  2. Click Edit in the Email Settings area

  3. Add the name in quotation marks, followed by the email address surrounded by angle brackets .It will look something like this, "Recurly Support" <>

  4. Lastly click the Update Email Template button, that’s it!

Contact Recurly Support if you have any questions about this feature!