Email customers when a subscription renews or trial ends.
We’re pleased to share that merchants can now email customers both subscription renewal and trial ending reminders. Just set it up and let Recurly automatically remind your customers.
Turn on reminder emails
Both renewal and trial ending email reminders can be activated on a per-subscription plan basis. Simply check the box of the reminder email you’d like to send from the subscription edit screen.
Once activated, renewal reminders will be sent 7 days prior to a customer’s renewal date. Trial ending reminders will be sent 3 days prior to a customer’s expiration date.
Customize your email message
Once you activate these email reminders you’ll want to customize the email text sent to your customers. Edits can be made in the Email Templates configuration area. Look for the “Renewal Reminder” and “Trial Ending” email templates.
If you have questions about implementing reminder emails for your customers, check out our documentation for answers to commonly asked questions, or email support@recurly.com for help.
