Isaac Hall portrait photograph

Isaac Hall

Founder, Recurly

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Isaac co-founded Recurly after experiencing billing pain in many different business contexts, ranging from telco to SaaS. Applying his background in ecommerce systems, internet technologies, and scalability, he designed Recurly to deliver the very solution his prior companies never had.

Isaac earned a BS in Computer Science from the University of Illinois, Urbana-Champaign. Isaac’s experience includes being a co-founder and VP of Technology at Syncplicity, Inc and development manager at Grouper/Crackle (acquired by Sony Entertainment, NYSE: SNY). Isaac requires strong coffee, a steady stream of music, and good dose of exercise to make it all happen.

Thousands of innovative companies across digital media, streaming, publishing, SaaS, education, consumer goods, and professional services industries rely on Recurly to unlock transformational growth using subscriptions. Recurly’s all-in-one, integrated platform removes the complexities of automating subscription billing at scale by enabling teams to manage and optimize their subscriber lifecycles with ease. Category-defining companies including Sling, Twitch, BarkBox, FabFitFun, Paramount, Lucid, and Sprout Social have chosen Recurly to manage billions of dollars in recurring revenues, future-proof their recurring billing and payment operations, and recover millions of dollars in lost revenue due to churn. Founded in 2009, Recurly is based in San Francisco, with offices in Boulder, New Orleans, and London. For more information, visit https://recurly.com.

Latest posts by Isaac Hall

The causes behind the most common credit card decline codes

Debit cards and credit cards are the true currency of the digital age. Online shopping. Microtransactions. Recurring payments. These plastic rectangles make our online world possible, facilitating dozens of transaction types that wouldn't have been possible 20 years ago. There are just as ways those transactions can fail. When your...

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Recurly .NET API Client v1.0.0 Released

Today we are pleased to announce the general availability of our new .NET API Client Library! A complete rewrite of the previous client, it now brings full support of Recurly API v2 to the world of .NET, including: Plan supportPlan AddOns supportCoupons supportImproved paginationImproved validationIncreased...

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Architecting the Future of Recurly

Over the past few weeks, we’ve had dozens of conversations with our customers regarding our hardware outage. We want to make to every attempt to be honest and transparent about the various problems that coalesced into an incident on Labor Day that resulted in our inability to decrypt some stored...

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Recurly.js: Simplified PCI Compliance, Fully Customizable Transaction Forms

Back in March 2011, we launched Transparent Post to simplify PCI compliance for our merchants. Today, we are taking it to the next level with the release of Recurly.js. Recurly.js is our open-source Javascript library that gives you great looking credit card forms to securely create subscriptions, one-time transactions, and...

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The Recurly Advantage

When evaluating subscription billing systems, the comparison is not always 'apples to apples'. Our merchants benefit from several structural advantages that work behind the scenes to continuously keep your transactions healthy and minimize unnecessary subscriber churn. Error Code Fidelity The error handling for most subscription billing services is pretty basic:...

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Multiple Payment Gateway Support

I am very excited to announce the release of our latest feature: Multiple Gateway Support. Enabling more than one payment gateway on your Recurly account lets our merchants, large and small, intelligently route the transaction to the appropriate gateway based on the following criteria: payment type, currency, credit card type,...

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Internationalized Hosted Pages

Recurly's merchants are located on four different continents, and our merchants' customers cover the globe. So we're excited to announce our internationalized hosted payment pages. Our hosted pages are now available in English, French, Spanish, German, Dutch, Hindi, Chinese, Japanese, Russian, and Portuguese -- a total of 10 languages. Within the...

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GMail BCC to Group Emails Does Not Work

Recurly helps you communicate billing information to your customers by automatically emailing them when they sign up for a subscription, upgrade or downgrade, renew, or perform nearly a dozen different actions. We also BCC a copy to your company so you know exactly what we're sending your customers. Some of...

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Improved Hosted Payment Page

At Recurly, our goal is to help our clients professionally manage their subscription billing. That means we want you to look your best. To that end, we are thrilled to announce the latest revision of our Hosted Payment Page. The latest version incorporates dozens of enhancements aimed at giving you more...

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Improved Email Templates

We're excited to announce several new enhancements for our email templates based on all your feedback. First, we have a new default email template that packages the relevant information in much better presentation. Here's the new default New Subscription email: If you customized an existing email template...

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Check out our new Documentation Site

We recently created a new documentation site to make our knowledge base more accessible and discoverable. We want to help our customers get live as quickly as possible. Please let us know if there's anything else you would like to see on this new site. Over the next several weeks, we...

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Don't bill all your customers on the first of the month

Every so often I hear about a company that wants to bill all their subscribers on the first of the month. Sure, a lot of companies bill on the first of the month. This has its roots in the old school manual invoicing days of yore. In the digital age,...

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Pricing Response from the Recurly CEO

Thanks to everyone who has contributed feedback about our pricing. We have been researching our pricing strategy for several months in an effort to build a competitive and sustainable business. During the beta, we reached out to several customers about our new pricing. I strongly believe our new pricing is...

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Fixing our email issues

Subscription billing is a pain and we're trying to make your life easier by simplifying it for you. Well, it turns out that email is also a pain and we're turning to someone else for help. Recently, there's been a high amount of email support requests. We spool mail locally...

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Lessons learned in online subscription billing

Pivotal Labs recently invited Recurly to present a TechTalk to a room of developers. Developers are smart people and can quickly figure out how to run credit card transactions using the numerous payment gateway APIs out there. So, we decided to present a range of topics that you won't learn...

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.NET Client Library for Subscription Billing

As a .NET developer, I am excited to announce that Recurly now has a C#.NET client library well under way! We polled our customer base and found a large number of our customers are powering their websites with ASP.Net, but they don't have many options today when it comes to...

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The Challenges of Subscription Billing

More than once, I've underestimated the efforts required to create a billing system. I have yet to find a start-up that budgeted correctly for the time and effort to integrate subscription billing. From the outside, the task seems to be pretty straightforward: Signup for a recurring billing serviceCreate a signup...

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