Recurly is excited to introduce the launch of our brand-new merchant-facing Knowledge Base!

Built on insights from our support ticketing data, this comprehensive resource is designed to provide quick, reliable answers to your most frequently asked questions and offer in-depth guidance for more complex inquiries. Whether you need help with a routine issue or are diving into advanced technical questions, our hope for this Knowledge Base is to streamline the support experience and empower you to find the solutions you need.

Here we’ll dig more into why we launched this tool, how you can leverage it, and what you can expect in the future from our Knowledge Base.

Why we built it

At Recurly, we’re on a mission to help the world’s leading brands navigate, scale, and thrive in the subscription economy. The Knowledge Base is a key part of that commitment, as it empowers our merchants with the tools they need to solve issues independently — whenever and wherever they arise. 

Our goal is to put more control in the hands of our merchants. Thus, we’re expanding our self-service options, including chat, AI, and automation capabilities, making it easier than ever for you to find answers on your own, anytime and anywhere.

But while this new resource will provide immediate access to solutions for everyday inquiries, it will not replace the human support of Recurly. Rather, our support team will continue to help with complex challenges that require a personal touch, allowing for a more focused, efficient support experience for all our merchants.

How to use it

To explore our new Knowledge Base, simply visit our support portal at support.recurly.com. Designed with our merchant needs in mind, each article includes: 

  • A comment section for merchants to share their opinions, advice, and experiences.

  • The ability to upvote or downvote articles to ensure we refine our content based on your input.

  • FAQs, step-by-step guides, and technical documentation to ensure you have access to the answers you need — fast.

Your feedback is important to us! So we encourage you to engage with our content to help us continuously improve this resource. 

What’s next?

Our Knowledge Base is live and ready to explore — but this is just the beginning! We want this to be a living resource, one that will grow and improve based on your feedback and evolving needs. With a goal of building a dynamic, ever-improving tool, our team is committed to regularly updating and maintaining the content to ensure it stays relevant and useful. We will be actively updating articles, making improvements based on feedback, and fine-tuning existing resources to ensure the Knowledge Base grows alongside our merchants' needs. 

Start exploring our new Knowledge Base today at support.recurly.com. Dive in, share your thoughts, and help us continue to make this an even better resource for the entire Recurly community!