From AI to PIX: Stories shaping subscriber retention in 2025

Welcome back to Subscriptions Weekly! This week, four sharp narratives cut through the noise: deeper engagement, retention as growth, AI’s subscriptions, and payment infrastructure. Together, they spotlight the forces shaping next-gen subscription strategies.
Don’t miss our new ecommerce guide and learn how to turn customers into loyal advocates in 2025 and beyond. Plus, we’ve rounded up open roles across the subscription industry — because smart talent builds smarter growth. Let’s dive in.
OpenAI hits $10B ARR on ChatGPT subscriptions
OpenAI’s ARR has surged to $10 billion, doubling since December 2024, and backed by 500M+ weekly users and 3M+ paying businesses. AI is now a mass-market subscription category, proving large consumer and enterprise audiences will pay for continuous access and value. Read more
Brazil’s Pix enables recurring payments for 60M+ users
Brazil’s Pix launched Pix Automático, enabling recurring payments, including subscriptions within mobile banking apps. This opens subscription infrastructure to 60 million Brazilians without credit cards, with expected $30B ecommerce uptake in two years. Localized recurring payment options aren’t add-ons — they’re essentials for global subscription expansion. Read the full story
Work in the most exciting industry: Open roles in subscriptions
Your next career opportunity is here! These leading subscription companies are hiring. From customer success to editorial associate roles, here’s a round-up of interesting open roles:
Lucid Software. Visual collaboration suite that provides tools for teams to plan, design, build, and launch solutions:
Customer Success Specialist, APAC (Melbourne): Develop an understanding of our customers’ business objectives and a strategy for supporting them
Deal Strategy Analyst I (North Carolina): Act as the primary point of contact for the sales team in the quote to billing process with accuracy
NA SMB New Logo Account Executive, LATAM (Utah): Develop and maintain expert knowledge on the features, benefits, and application of Lucid Suite
Pipedrive. Easy and effective sales CRM that helps small businesses grow:
Senior Product Designer, AI (London): Research, analyze, design, and validate experiences across different channels and platforms
Head of SEO (London): Shape a content and site architecture strategy that attracts, engages, and converts high-intent visitors
Junior Account Executive - BR (Lisbon): Help drive growth in the Brazilian market and beyond
The Business of Fashion. Independent, agenda-setting journalism with practical business advice, online learning, career-building tools and immersive events:
Digital Campaign Specialist - Content Editor (Milan): Creation, optimization, and deployment of email campaigns for The Prada Group
Senior Editorial Associate, Beauty (London): Deliver exclusive daily content to amplify reach, boost engagement, and grow the subscriber base
Manager - Loyalty Strategy and Experience (San Francisco): Design, develop, and implement innovative loyalty strategies for Gap Inc. brands.
New from Recurly
The ecommerce subscriptions playbook
Discover the essential guide to building retention-first physical‑product subscriptions in 2025. Learn why pause options (+54%) and loyalty incentives (70%) are pivotal — iIt’s the roadmap you need to fight churn, optimize payments, and boost subscriber value. Read it now

Now on-demand: How leading brands engage, convert, and retain
What happens when brands prioritize the subscriber experience? They grow, smarter, faster, and more sustainably. In this expert-led session, leaders from the subscription industry break down:
Proven strategies to engage and retain
Tools that drive conversion without friction
What it really takes to build loyalty that lasts
Whether you’re fine-tuning your subscriber journey or planning your next big move, this session delivers real-world insights you can use right now. Watch the session now and build growth that lasts
