PandaDoc scales smarter, FTC rule blocked & DMCCA takes hold
bold operational wins to sweeping global regulations. PandaDoc cuts reconciliation time by 66% with Recurly’s billing architecture, while Pendo and Gainsight double down on AI to drive smarter, scalable retention. Meanwhile, the FTC’s click-to-cancel rule gets blocked, and the UK’s DMCCA is setting a new standard for transparency in subscriptions.
And if you’re job hunting, don’t miss this week’s round-up of open roles across top subscription brands.
FTC’s click-to-cancel rule blocked, but easy exits still win
The U.S. court vacated the FTC’s click-to-cancel rule, citing procedural missteps, but consumer expectations haven’t changed. Frictionless, digital-first cancellations remain essential for building trust and driving reactivation. Read more about the FTC rule.
DMCCA reshapes subscription standards in the UK
The UK’s Digital Markets, Competition and Consumers Act (DMCCA) introduces stricter rules around pre-contract transparency, reminders before renewals, and simplified cancellations. Brands that lead with clarity and flexibility won’t just stay compliant — they’ll win loyalty. Read all about the DMCCA legislation
BBC introduces paid subscription tier in the U.S.
The BBC has launched a $49.99/year or $8.99/month paywall in the U.S., giving subscribers access to live news and deeper digital content. Limited free access remains for casual readers. Read the full story
Work in the most exciting industry: Open roles in subscriptions
Ready for your next challenge? These leading subscription companies are hiring. From growth marketing to process analyst, here’s a round-up of interesting job offerings.
Freebird: Healthcare subscription service for men
VP of Growth Marketing, Acquisition (United States): Own the customer acquisition engine — driving strategy and execution
VP of Amazon Growth (United States): Own, scale, and protect Freebird's Amazon channel—transforming it into a category-dominating profit engine
Director of Strategy & BizOps (United States): Help architect, organize, and operate to scale into a global, omnichannel powerhouse
DAZN: Home of the world’s largest, fastest-growing sports streaming service.
Distribution Channels - Senior Executive (Madrid): Design commercial offers, create sales arguments, and develop training plans to achieve subscription goals
Business Development Growth Strategy (Tokyo): Design a business model for market expansion in Japan and Asia through a data and finance-driven approach
Financial Process Analyst (Katowice): Process invoices from European and American DAZN entities in a timely manner
Aurora Energy Research: The largest dedicated power market analytics company in Europe, providing data-driven intelligence for strategic decisions in energy transformation
Commercial (Senior) Associate – Japanese Speaking (Oakland): Qualify and develop sales opportunities
Systems Engineer (Oxford): Work alongside the rest of the Systems team to analyse requirements, define solutions, and implement transformative changes
Research (Senior) Analyst (Rome): Deliver Aurora’s Italian power market forecasts, energy policy analysis and client-facing services
New from Recurly
Case study spotlight: PandaDoc’s billing overhaul with Recurly
This one’s big: PandaDoc cut reconciliation time by 66% and reduced support tickets by 50% — all by migrating to Recurly’s next-gen billing data architecture.
How it happened
After migrating to a new architecture with dynamic data mapping, the brand was able to:
Replace slow, manual workflows with real-time automation
Slash reconciliation time from three days to one
Reduce backfills and billing errors, cutting ticket volume in half
“Recurly’s new system transformed our workflows. We’re saving hours every month — and scaling smarter.” — Bibek Bhattarai, VP Controller, PandaDoc
This isn’t just a success story. It’s proof that billing optimization fuels operational scale. Read the full case study
The ecommerce subscriptions playbook
Our new ecommerce subscriptions playbook is your blueprint for scalable, sustainable growth. It’s everything your brand needs to go beyond the first purchase — long-term retention, streamlined fulfillment, and revenue flexibility.
From logistics to loyalty, this guide will help you future-proof your strategy. Check it out
