Senior Director of Customer Operations at Recurly.
Recurly recently partnered with Tridistrict CAPS and their Business & Entrepreneurship program to support students interested in careers in the fields of business and entrepreneurship. This program is a collaboration of...
Mastercard has recently released new requirements for free trial conversions. We believe this reflects a positive change in subscription commerce, where more customer transparency and ease of cancellation leads to...
As noted in a previous blog post, there are different ways to get information out of Recurly, and each option has different pros and cons depending on the specific objective....
In today's blog post, we'll explore best practices to minimize the impact of declined transactions. We’ll also share tips for benchmarking and iterating on site configurations to improve transaction decline...
Many merchants are concerned about their transaction decline rates and want to ensure that the rates are within what is normal for their industry or segment. Their concerns can be...
