On demand event

2026 State of Subscriptions: The new rules for retention, AI, and trust

The era of unrestrained expansion has evolved. The 2026 State of Subscriptions isn’t just a collection of trends — it’s a roadmap for executives to gain a competitive edge.

  • AI from start to finish: 43% of consumers are comfortable with AI managing and optimizing accounts
  • Flexibility drives loyalty: 71% of consumers cite easy cancellation as essential to their subscription decisions
  • Retention drives growth: Top-performing brands offering options like “pause before cancel” saw 337% more pauses, with 3 out of 4 of those subscribers returning within months.

The 2026 State of Subscriptions combines Recurly’s analysis of 2,200+ subscription businesses like Paramount+, Twitch, and FabFitFun, along with 76 million subscribers and proprietary consumer survey data, to deliver the insights you need to succeed.

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