- About
- Speakers
- Sessions
A free virtual conference on retention, loyalty, and churn management.
It’s cheaper to keep a subscriber happy than to acquire new ones. With increasing market pressure, this has become even harder.
No fluff and from the comfort of your desk, we’ll dive into tactics and real-world examples that will provide your growth, product, tech, and finance teams with the tips they need to drive retention, renewals, and upsells.
Speakers
Alaska Airlines
Taylor Putnam
Principal Commercial Product Manager
FabFitFun
Michael Broukhim
Co-Founder and Co-CEO
Roku
Jason Korosec
VP, Payments, Commerce, and Customer Care
Optimized Payments
Melanie Stout
Head of Recurring Services
Atlas
Jill Marchisotto
Strategic Partner
Recurly
Mary Rosberg
VP, Growth Evangelist
The Guardian
Emilie Harkin
SVP of Growth
Recurly
Joe Rohrlich
CEO
Output
Brian Zarlenga
VP Business Development
Recurly
Brian Geier
Business Intelligence
Sessions
The future subscriber experience
What will the subscriber experience of the future look like? From personalization to AI, hear from Recurly's CEO and the CO-CEO of FabFitFun as they discuss the trends that will shape the future of the subscription industry and how brands can deliver a competitive subscriber experience.
Joe Rohrlich, CEO, Recurly
Michael Broukhim, Co-Founder and CEO, FabFitFun
Retention & loyalty: What’s working, what’s not
Forget hypotheticals; we’re bringing together a heavyweight group of industry executives to break down the ways they’re driving retention. Learn best practices around onboarding journeys, building subscriber relationships, and driving LTV (lifetime value).
Mary Rosberg, VP, Growth Evangelist, Recurly
Taylor Putnam, Principal Commercial Product Manager, Alaska Airlines
Emilie Harkin, SVP of Growth, The Guardian
Workshop: Identifying gaps in your subscriber lifecycle
Trial conversion, subscriber cohorts, waking the zombies, pricing at renewal–there is no shortage of complexities in managing subscriptions. But where are you losing out on revenue opportunities? Join the former CMO of TheStreet and Sports Illustrated for this hands-on virtual workshop. Register, and you’ll receive your own editable template to map out your subscriber’s journey.
Jill Marchisotto, Strategic Partner, Atlas
The “failed payments” playbook
Did you know that if you recover a failed payment, that subscriber will stay with you for another 141 days on average? This group of expert payment leaders will demystify the black hole of involuntary churn and provide actionable ways you can combat a leaky revenue bucket.
Melanie Stout, Head of Recurring Services, Optimized Payments
Jason Korosec, VP, Payments, Commerce, and Customer Care, Roku
Brian Zarlenga, VP Business Development, Output
Understanding churn: KPIs and reporting
Hear from Recurly’s VP of Business Intelligence, formerly the Head of Analytics at Sling TV and Naked Wines USA. He'll dive into setting churn KPIs, implementing must-have dashboards for monitoring churn within your company, and how to identify patterns.
Brian Geier, Business Intelligence, RECURLY
Watch the recording of Subscription Sessions
About Recurly
Is your subscriber growth and retention strategy blocked by technology? Learn why brands like FabFitFun, Paramount+, and Twitch are powered by Recurly.
