For health and wellness businesses, cancellation affects more than billing — it can impact care access, prescriptions, sensitive data, and the patient experience.
Use the checklist to assess whether your team can:
- Clearly communicate terms and capture affirmative consent
- Make cancellation easy to find and complete
- Offer alternatives without preventing customers from canceling
- Sync cancellation across billing, care, and fulfillment systems
- Stop future charges and confirm the outcome promptly
- Protect sensitive health data and maintain a complete audit trail
