Welcome, everyone. Excited to have you joining us today for our monthly launch summary for August two thousand twenty two. We will be sharing the latest and greatest new features, functionalities, and enhancements that we've made available to you. A quick introduction. So I am Lach Truong. I am part of the product marketing team, and we've got three of our senior PMs on this call today, Dom Salat, Nikita Skitif, and Karsh Pandey.
So they're gonna be really the ones that's gonna go through the new payment gateways, the new analytic updates, and some of the cool API updates that we have available. And before I hand it over to them, I just wanna make sure that you understand how we're thinking and organizing and prioritizing our features. There's really three key pillars as we think about new features and functionalities to make available to our merchants and our customers. Number one, acquire and retain. It's all about growing your business and making it easier for you to identify the right customers, getting them converted, and keeping them as a subscriber. Number two, making it easier for you to, perform specific tasks or processes. So it's all about streamlining the process so that it saves you time and energy so that you can focus on your business.
The third pillar is about looking at new ways to grow and expand your business, whether that's a new payment gateway or a new market or new language. We're constantly looking our merchants and seeing how we can break, barriers in different regions so that they can tap into new markets.
With that said, I am going to hand it over to Dom. Dom's gonna review our new markets and segmentation features. Nikita's gonna go through gateways and payments, and Karsh is gonna go through integrations and analytics.
Dom here. Yeah. Really excited to talk about this feature that we're launching. Recurly now supports JSON, JavaScript object notation in our webhooks.
Previously, we've supported XML, and our APIs, we support both XML and JSON. And now we're really bringing that together and offering JSON in our webhooks as well. These are our real time notifications that go out to downstream systems. So developers that are integrating with the Recurly platform, their systems can now get payloads, these notifications in JSON format, which is really exciting.
We're not discontinuing support for XML. Actually, you can configure, each webhook endpoint that you set up with recurly in both either JSON or XML. And not only that, we've really given more flexibility to allow specific notifications to be enabled for any given endpoint. So no longer does an endpoint kind of get hit with all the different notifications, new subscriptions, canceled accounts.
You really only get the ones that really matter and that you're interested in for your system integration. So this is a really exciting update that really brings us back to the roots of, Recurly being a very developer first, developer friendly platform and company. So very exciting, release we have here.
Next, we've got some updates to our email template.
So Recurly, you may know, allows our customers to configure emails that go out to their customers around anything that, deals with the subscription life cycle event. So if a new subscription is created or a subscription is gonna expire, we provide very configurable templates both from a look and feel structure standpoint that can go out to end customers.
Previously, we supported the UTC format for time zones, but we've heard it loud and clear that when our customers are expanding globally, you really need to be able to target a lot of the dates and times that are communicated in these emails to the specific location of the end customer. This is a really exciting feature that allows these time zones to be configured on an account by account basis and then reflected in all the different email communications that go out. There's also the ability to override specific account configurations with an overall Recurly site time zone configuration. So a lot of flexibility here to mix and match to really turbocharge that global expansion.
Another very exciting update, and this is available on all plans.
Alright. Nikita, take it away.
Thanks, Tom. We have another great update for you on the payment side. As you know, Recurless supports multiple e wallet payment methods such as Apple Pay, Amazon Pay, PayPal, and Venmo. Data shows that more and more buyers prefer to use e wallets for subscription payments. And today, we're happy to announce Google Pay support. Google Pay provides frictionless payment experience in Google Chrome and on Android devices. We see very, very high demand from our merchants to support and to enable Google Pay payment method.
So we started with Google Pay on the web in Chrome browser.
And today, we support Google Pay with Stripe gateway, and we're planning to expand it to other gateways in the future. Another great update is on our international theme. Some time ago, we introduced a new card brand, China UnionPay, with Chase Orbital and later on some acquirers on Braintree Gateway. China UnionPay is a huge payment method in China and, actually, even outside of China.
If the merchant is expanding their business in Asia, the China Union Pay is the payment method they want to support. And today, we're happy to announce that we're expanding our support of China UnionPay to our gateways, such as Adyen, CyberSource, and Stripe, in addition to Chase Orbital and Braitree. To enable China UnionPay card brand, you just need to confirm it that you have it enabled on your gateway. Go to the gateway settings on Recurly and enable the support.
Now I'm giving the mic to Karsh.
Thanks, Nikita. I'm Karsh. I'm gonna be talking about our analytics updates. We have a few of them.
So off the bat, within our subscriber retention dash dashboard, we have been able to expand that and add the ability for you to exclude refunds or include refunds. Out of the box, we exclude them. But if you want to include them, what this allows you to do depending on your business model, allow you to tracks your subscriber cohorts more accurately based on how you retain them or how you acquire them. For example, if you use heavy discounts or refunds to acquire them out the gate, in the past, we would not consider them in the beginning.
Right? Because you they had a zero dollar subscription. But now you can easily toggle that in your subscriber retention dashboard.
If we go on to the next section, we're gonna be talking about three new capabilities. And in these, I'm actually gonna share my screen.
With the features we're gonna talk about now, two of them are related to allowing you to persist your filters after you've set them and to share your dashboards beyond what you see when you're logged into the Recurly UI. Let me show you what I mean. So I'm logged into an instance of Recurly where I've opened up our billings dashboard. And if I want to just see how this data looks on a weekly standpoint in the last twelve months, I can easily change this and click refresh, and this will pull up all the relevant data.
Now if I go to another dashboard and come back to this, this will disappear or and more accurately reset to what it is defaulted to. But now what you can do is you can scroll all the way to the bottom, and you have the option to open dashboard in browser. And what this will do is open it up with the settings that you had selected previously.
And now if I go back here and I go into scriber retention or back to billings, and you can see it's been reset here, this stays as it is. So I can save this, bookmark this, and open this as frequently as I want as long as I'm logged into Recurly. You can share this in a email, embed this in a PowerPoint, or however you would like to spread it across your org that has access to Recurly. The only requirement is you need to be logged in to then see this dashboard. But with this, you can easily share it across the board. Moving into the last analytics update we have is within our monthly recurring revenue side of the house.
Obviously, there's a very critical metric for all of our merchants, and we're very aware of the feedback we get around this. So when we released this initially, if you scroll down, you would see our model focused on churn, contraction, expansion, new, and reactivation.
But we got feedback around we would like to see more nuance to details relevant to their sites, which involved Dunning or expected MRR.
So over the last few months, we have been working on releasing a new MRR model that shows exactly that. So if you scroll down on your sites now on the MRR dashboard, you can see we have added a whole new set of categories to see your data in from failed transactions that could have been collected as MRR, collections that are in dunning, discounts, or even expected MRR. All of this is to allow you to have more granular information and see how your data is evolving as your company and as your business is growing.
That's everything from my side of the house. Thanks for listening.
I will hand it over to Locke to take us home.
Thanks for joining us. This is gonna be something that we're going to be delivering on a monthly basis as we start rolling out these new features, functionalities functionalities that we know is gonna help your business. We're gonna provide different formats for you to consume the content. Would love to hear from you is feedback.
So if you are an existing customer and you're either interested in using one of the new payment gateways or you've been using some of these new features, please do email us. Let us know how we're doing, whether something is missing or something can be improved. Because at the end of the day, we cannot help you without understanding what your needs and your challenges are. With that said, have a great day.
We look forward to seeing you guys again in the next monthly summary launch. See you. Bye.
