I wanna ask you something. When was the last time your CSM reached out to you? Not because something was broken, but just to check-in on your program.

If you had to think about it, that's exactly why I'm making this video. My name is Ellen, and I'm a strategic customer success manager here at Recurly. And what I do looks pretty different from what most people expect. When you join us, the first ninety days, we call it Launchpad, are intentionally high touch. We meet every single week not to walk you through slides, but to make sure your team actually feels confident in the platform. Additionally, we'll be defining exactly what success looks like for your program.

Are you trying to grow your subscriber base? Hit a specific retention number? I need to know from week one because it is my job to make sure we're tracking against those goals every single time that we meet.

Together, we'll build a joint success plan, which is essentially a shared doc. Who owns what? What's due when? No waiting around. No dropped balls.

And here's something I wanna be clear about.

Switching platforms sounds scary. We know that. That's why before you're even live, you already have an onboarding implementation team handling the technical migration and me, your CSM here in your corner.

On top of that, a twenty four seven support team for anything technical, any hour, any day is here for you, so you're never left waiting.

We've been doing this for over ten years with thousands of subscription merchants.

That experience is behind every single recommendation I give to you. So if your current platform isn't showing up the way it should be, I'd love to show you what that actually feels like. Let's talk.