Reduce churn and maximize recurring revenue.
Get the churn benchmark metrics report.
Compiled using metrics from more than 2,000 businessess over the last year, Recurly Research is the definitive report on billing metrics. Exclusive research covering key factors influencing churn, industry benchmarks, and actionable insights for every industry across several critical areas including:
A churn rate of 5% per month is equal to losing nearly half of your existing customers in a single year—meaning half of your revenue. And the effort and expense that went into acquiring, training, provisioning, and supporting those customers are all lost.
What percent of your subscribers churn each month?
15% of monthly revenue on average is going uncollected. Why? Credit card declines. With more than 2,000 reasons why a payment transaction can fail recovering that revenue and retaining subscribers can be a massive challenge. Before you can take action to mitigate involuntary churn, you have to understand your payment decline reasons.