CHURN REDUCTION PLATFORM
The churn you can't see is the churn that's costing you the most.
Up to 53% of subscription churn is involuntary. A payment fails quietly and a subscriber slips away with no cancellation, no warning. Recurly recovers failed payments and helps you retain the subscribers who choose to leave, covering both sides of churn, not just the half you can see.
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CAPABILITIES
Built to reduce churn at every point it happens, not just the moments you notice.
Recover the revenue your platform is writing off
Recurly's retry engine applies ML-driven timing, instrument selection, and sequencing trained on 15+ years of B2C subscription data, recovering what legacy or home-grown billing systems write off.
Reduce voluntary churn with subscriber-level flexibility
Pause-before-cancel, plan downgrades, self-service portals, and win-back programs are native to Recurly and directly reduce the voluntary side of your churn rate.
Know who's at risk before they cancel
Intercept pre-failure signals so your team can act before a payment fails. Recurly’s Compass AI and retention agents let any team member query subscriber, billing, and recovery data in natural language, reducing churn analysis from days to minutes.
See net revenue retention clearly, without manual reconciliation
Get real-time subscriber metrics and clean churn segmentation in a unified view connected to live billing events, so Finance and Growth teams are working from the same numbers when they talk about retention and net revenue retention.
Subscription leaders trust Recurly
40%
cancel save rate
37%
upsell revenue growth
16%
product adoption lift
300K+
subscribers retained
"Together, we can provide the best subscriber experience. Recurly understands preparation and delivers."
Stephen Comstock
CIO (former), Customer since 2015
"After implementing Recurly, Output saw an astounding 45% decrease in card declines."
Brian Zarlenga
General Manager
Output
"One of the key reasons why we're able to get where we are is that we are very fast to react and also very flexible. Recurly plays a huge part in that."
Anton Jusufi
Director of Product Management
Fabfitfun
Top-rated by real users on G2
Built to catch churn before it is final
Discover how Recurly recovers failed payments and flags at-risk subscribers with live billing data, before cancellation occurs.
See it in action