Dunning Management

Businesses with experience in subscriptions know that reduced credit card error and decline rates result in lower customer churn. This is a key metric for any subscription business, and Recurly is uniquely capable of helping your business optimize the error/decline “dunning” process.

Credit card payments can be declined for a variety of reasons, and from a variety of sources. Recurly responds to over 60 error types in order to improve your subscription revenue.

Recurly's unique approach has helped hundreds of companies reduce churn

Recurly distinguishes between Hard Declines and Soft Declines and takes appropriate action to help your business recoup lost revenue, and automate the communication process required to have your customers update their credit card billing details.